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Free support

We offer free support for:

  • All support enquiries logged via our ticketing system
  • Support for Radar 10.5 and RadarOpus is free for the 12 months following the first installation on maximum 2 computers of the same user
  • After this initial 12 months period, support for RadarOpus remains free, as long as the support is related to RadarOpus itself
  • Issues with cases in Radar 10.5 and transferring Radar 10.5 cases to RadarOpus where the user has a recent valid backup
  • Issues with RadarOpus live updates

Paid support

Since 1st January 2015, Archibel is charging for live support where:

  • Radar 10.5 or RadarOpus need to be reinstalled or fixed after the user’s hardware has been repaired, reformatted or replaced.
  • Installation of Radar 10.5 or RadarOpus on a 3rd computer and more
  • Any other problem that has caused our software to cease to function and is not directly related to an Archibel product.

Please note that you will be made aware of charges and the type of support needed prior to any payment being applied.

Live support fees: 30 €/35 USD$ per 30 minutes.
Payment: by bank transfer (BIC/IBAN code) or Visa/Mastercard.

Warning for email communication

The Support Team at Archibel takes great effort to respond to all your inquires.  We are aware not all email programs allow you to receive our emails. If you email us or log a ticket please check your Spam or Bulk folders for any blocked replies.

You may also consider adding our email addresses to your contact list.
This may help prevent a loss of communication.

Knowledge Base

The Knowledge Base can guide you to the answers we have already collected to many user questions and technical problems.  A few clicks and help is at hand on screen in one of our articles. You don't even have to type an e-mail or make a phone call!
If our Knowledge Base has not provided the answer:

Find the support hotline, fax & e-mail for your specific country!

Find the contact information for the support service of your country here!

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